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Welcome to 24ks's Privacy Policy. We understand how important your personal information is to you. That's why, from day one, 24ks has been committed to one thing — protecting every member's privacy is our highest priority.

This privacy policy applies to all services on the 24ks platform. Whether you're visiting the 24ks website, opening an account, placing bets, or contacting our support team — your information is protected under this policy at every step.

By using 24ks services, you agree to this privacy policy. If you have any questions, please reach out to our support@24ks.appto get in touch.

24ks only collects information that is genuinely necessary to provide our services. We believe collecting excessive data is a violation of member privacy, so our policy is built on the principle of minimal data collection.

Information Provided Directly (at the time of registration):

• Full name & date of birth (for age verification)
• Mobile Number & Email Address
• Current address & district
• Payment Account Details (bKash/Nagad/Rocket number)
• National ID or passport number (for KYC verification)

Automatically Collected Information:

• IP Address & Device Type
• Browser & Operating System Information
• Platform activity logs (login timestamps, betting history)
• Cookies & Session Data

The table below shows what data is used and for what purpose:

24ks uses your information only for specific, legitimate purposes. Transparency is at the heart of our privacy policy — you will always know where and why your data is being used.

• Account Management: To ensure the security of registration, login, and your account.
• Service Delivery: For betting, payment processing, and bonus distribution.
• Customer Support: For support tickets and complaint resolution.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Legal Obligations: To meet regulatory compliance requirements.
• Platform Development: For analytics and research aimed at improving the user experience.
• Contact: To send important updates, security alerts, and promotional offers (where consent has been given).

24ks does not sell your data or share it unnecessarily with any third party. In certain specific situations, limited information may be shared — and in every case, our privacy policy is strictly followed.

Cases where information may be shared:

• Payment Processors: Information required solely to process transactions via bKash, Nagad, and Rocket.
• Identity Verification Services: With approved third-party verification platforms for the KYC process.
• Legal Authorities: Upon a court order or valid request from the Government of Bangladesh.
• Audit & Security Services: With authorised auditors for cybersecurity purposes, who are bound by strict confidentiality agreements.

A cookie is a small data file stored in your browser. 24ks uses cookies to improve platform functionality and make your experience smoother. In line with our privacy policy, we only use essential cookies.

• Essential Cookies: To keep your login session active and ensure core platform functionality. Disabling these may cause the platform to not work properly.
• Performance Cookies: To understand which pages on the platform are used most — fully anonymised data.
• Functionality Cookies: To remember your preferred language and settings.

You can block or delete cookies at any time through your browser settings. Please note, however, that disabling essential cookies may affect login and betting services.

24ks's privacy policy gives you full control over your personal information. See your rights below:

24ks employs world-class cybersecurity technology. The foundation of our privacy policy is real, technical protection — not just promises on paper.

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted. No third party can intercept information exchanged between your browser and our servers.
• Two-Factor Authentication (2FA): OTP-based verification to add an extra layer of security to your account.
• Firewall & DDoS Protection: Robust server-level firewalls and intrusion prevention systems are in place.
• Regular Security Audits: External security experts regularly audit and test our systems.
• Encrypted Database: Stored data remains encrypted in the database — even in the event of server access, the data cannot be read.
• Access Control: Only authorised personnel can access specific data — with full activity logs maintained at all times.

24ks strictly does not provide services to anyone under 18. In line with our Privacy Policy, no data is collected from minors, and we maintain continuous oversight to enforce this.

Age verification is carried out at registration. If we discover that a minor has opened an account, it will be closed immediately and all collected data will be deleted.

24ks may update this privacy policy from time to time. Amendments may be made due to technological changes, new services, or legal requirements.

For any significant changes:

• A notification will be sent to your registered email at least 7 days before the changes take effect.
• A notification will be displayed upon logging into the platform.
• The date of any changes to this page will be updated accordingly.

Continued use of the platform after an updated policy is published will be considered acceptance of the new policy. We recommend reviewing this page regularly.

For any questions, concerns, or complaints regarding our Privacy Policy, please reach out directly to our dedicated privacy team. We take every request seriously and commit to responding within 72 hours.